Return Policy

We want every customer to receive fresh, safe, and high-quality products. Since our products include food items, spices, oils, nuts, and seeds, returns are accepted only under specific conditions.

Eligible for Return or Replacement

You can request a return or replacement if:

The product received is damaged, leaked, or broken during delivery.

The wrong item was delivered.

The product packaging is opened or tampered with before delivery.

The product is expired or has a quality issue at the time of delivery.

The quantity received is different from what was ordered.

Not Eligible for Return

For safety and hygiene reasons, we cannot accept returns if:

The product has been opened or used.

The seal or packaging is broken after delivery.

The product was stored incorrectly after delivery.

The return request is made due to taste, aroma, texture, or personal preference.

The return request is made after the allowed return period.

Return Request Time

Customers must raise a return or replacement request within 24 to 48 hours of delivery with clear photos or videos of the product, packaging, and invoice.

Products Covered

This policy applies to:

Turmeric Powder

Black Pepper

Coconut Oil

Mixed Spices

Nuts and Seeds

Refund or Replacement

After verification, we will offer either a replacement or refund depending on the issue. Refunds will be processed to the original payment method after approval.

Important Note

Food and edible products are handled with strict hygiene standards. Once delivered in good condition, opened or used products cannot be returned.